MERMAID FAN

At The Michu Shop, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that occasionally, you may need to return a product. To make the return process as smooth as possible, please review our return policy for US customers below:

30-Day Return Window: You have up to 30 days from the date of purchase to request a return for eligible items. We will not accept returns requested beyond this 30-day period.

Eligibility for Returns: To be eligible for a return, the item(s) must meet the following criteria:

1. The item(s) must be in their original, unused, and unaltered condition.
2. All original tags, labels, and packaging must be intact and undamaged.
3. The item(s) must be free from any signs of wear or use.

Return Authorization Process: Before returning any item(s), you must obtain a Return Authorization (RA) from our customer service team. To request an RA, please follow these steps:

1. Send an email to michu@themichushop.com with the subject line "Return Request - [Your Order Number]".
2. In the email, include the following information:
   • Your full name
   • Order number
   • Description of the item(s) you wish to return
   • Reason for the return
3. Our customer service team will review your request and provide you with an RA number and further instructions for returning the item(s).

Return Shipping for US Customers: For US customers, we will provide a prepaid return shipping label at no cost to you. Simply follow the instructions provided with your RA to complete the return.

Return Shipping for International Customers: For international customers, the return shipping cost is the responsibility of the customer. Please use a trackable and insured shipping method to ensure safe and documented delivery.

Refund Process: Once we receive the returned item(s) and verify their eligibility, we will process your refund. Refunds will be issued in the original form of payment. Please allow up to 5 business days for the refund to be reflected in your account, depending on your financial institution's policies.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

Contact Us: If you have any questions or need further assistance with your return, please don't hesitate to reach out to our customer service team at michu@themichushop.com. We are here to help you!

Note: Unfortunately, we cannot accept returns on sale items or gift cards.